Returns

Food we cannot accept back

Because this is food, we cannot accept the return of opened product. That is a safety rule rather than a preference.

When something is wrong

If an order arrives damaged, incomplete, or is not what you ordered, write to [email protected] within 7 days of delivery with your order number and a photograph. We will refund or replace it.

Refunds

Refunds go back to the card you paid with. Partial refunds are normal — if one bag out of six is affected, that bag is refunded.

Wholesale orders are credited against the invoice rather than refunded to a card.

Cancelling

Orders can be cancelled for a full refund until they are packed. After that, see above.